Table of Contents
Selection Criteria Exposed: 101 Examples of Statements Addressing Selection Criteria
INTRODUCTION
How To Use This Book 9
ABOUT SELECTION CRITERIA
What are Selection Criteria? 10
Strategies for Using Examples 11
ADMINISTRATION
Ability to perform a range of routine administration functions 13
Ability to perform a range of complex administration functions 14
Ability to develop localised procedures and to adapt systems and processes as required 16
Proven ability to provide executive secretarial support 17
General administrative skills including photocopying, filing, electronic records management, responding to emails, typing correspondence, and other duties as required 18
General administrative skills including photocopying, filing, electronic records management, and other duties as required 20
ANALYTICAL SKILLS / ATTENTION TO DETAIL
Highly developed analytical and conceptual skills - example one 21
Highly developed analytical and conceptual skills - example two 22
Solid analytical skills and attention to detail 23
Ability to effectively interpret, organise & use numerical data 24
AUSTRALIAN PUBLIC SERVICE COMMISSION CAPABILITY FRAMEWORK / INTEGRATED LEADERSHIP SYSTEM / QUEENSLAND GOVERNMENT LEADERSHIP AND CAPABILITY FRAMEWORK
Shapes strategic thinking – example one 25
Shapes strategic thinking – example two 26
Achieves results 27
Supports and cultivates productive working relationships 28
Displays personal drive and integrity 29
Communicates with influence 30
CHANGE MANAGEMENT
Experience in change management 32
Ability to support Divisional change management initiatives 33
COMMUNICATION SKILL
Excellent verbal and written skills and sound interpersonal skills - example one 35
Excellent verbal and written skills and sound interpersonal skills - example two 36
Good communication and interpersonal skills with client focus 38
Demonstrated ability to prepare complex written information 40
Demonstrated ability to prepare complex reports, policy papers and briefings 41
Demonstrated experience in managing media, advertising, the Internet, printing, merchandise and creative contractors and consultants 42
Experience researching, writing, editing, and producing quality information products in plain language (such as media releases, publications, editorial and web copy) 43
Experience assisting the development, management and implementation of communications advice, strategies and plans 44
Demonstrated experience in preparing high level correspondence and briefings 45
Demonstrated proficiency to communicate in an educational context to a wide range of audiences 46
COMPUTER SKILLS
Competent word processing and database skills and the ability to broaden computing experience with other packages, including the ability to review and verify data 47
Demonstrated computer literacy skills, including the ability to use spreadsheets, databases and word processing applications – example one 48
Demonstrated computer literacy skills, including the ability to use spreadsheets, databases and word processing applications – example two 49
Demonstrated experience in relevant computer applications, including financial software 50
CONTRACT MANAGEMENT
Experience in the management of contracts 51
CORPORATE GOVERNANCE
Knowledge of corporate governance in the public service setting 52
CUSTOMER SERVICE
A strong customer focus together with demonstrated customer service skills 54
Ability to achieve high levels of customer satisfaction in an environment with high work volume, strict deadlines and competing client priorities 55
Experience working in a call centre environment and good demonstrated customer service skills over the phone 56
DECISION MAKING
The proven ability to make complex decisions 57
ENGINEERING
Experience in engineering that would allow the incumbent to perform the duties of the role 58
Demonstrated ability to scope and undertake engineering design tasks 59
Demonstrated ability to document engineering design tasks 61
Demonstrated ability to plan, lead and control engineering projects 62
EQUITY, GENERAL OHS & VALUES
An understanding of and commitment to the APS Values, and Department of X Values - example one 63
An understanding of and commitment to the APS Values, and Department of X Values - example two 64
An understanding of and commitment to the principles of Equity and Diversity 65
An understanding of and commitment to the Australian Public Service Code of Conduct 66
Knowledge of and commitment to workplace diversity, Occupational Health and Safety, and consultative work practices 67
Knowledge and understanding of Equal Employment Opportunity (EEO) 68
Knowledge and understanding of Ethical Practice 69
Knowledge and understanding of Ethnic Affairs Priorities Statement (EAPS) 71
FINANCE
Ability to process basic financial transactions 72
Knowledge of financial business practices and processes 73
Demonstrated experience in the delivery of accounting services to meet customer requirements 74
HUMAN RESOURCES
Demonstrated experience across the range of human resource disciplines 75
Demonstrated knowledge of government recruitment practices and the ability to provide recruitment services 77
INFORMATION TECHNOLOGY
Ability to provide IT support to users in a help desk environment 78
INTERPERSONAL SKILLS
Demonstrated experience in consulting with senior managers and staff at all levels of an organisation – example one 79
Demonstrated experience in consulting with senior managers and staff at all levels of an organisation – example two 80
Proven experience in initiating and maintaining relationships with key stakeholders 81
The ability to work within a team and in collaboration with other professionals and organisations 82
Ability to work in a joint service/civilian environment including the understanding of service terminology and writing 83
INVENTORY MANAGEMENT
Experience in the management of inventory including stocktaking 84
LEGAL
Legal experience that would allow the incumbent to perform the duties of the role 86
LEGISLATION / GUIDELINES
The ability to interpret and apply legislation, guidelines, instructions, policy and procedures 87
Knowledge of Australian Electoral Legislation and the electoral system 88
Sound understanding of the Department of X Certified Agreement and associated policies and procedures or the ability to quickly acquire 89
MANAGEMENT
Record of achievement in managing a small organisation or division of a larger organisation and demonstrated ability to plan and operate strategically in multi-disciplinary environments 90
Demonstrated leadership capacity 91
Well-developed management skills and experience, including people and resource management skills 92
NURSING
Demonstrated understanding of the obligations of a nurse 93
The demonstrated ability to provide patient-focused care 95
The ability to manage the workloads of yourself and others in a health care setting 96
OCCUPATIONAL HEALTH AND SAFETY
Knowledge and understanding of Occupational Health and Safety (OHS) 97
Demonstrated commitment to managing and controlling occupational health and safety risks 98
Knowledge of the practical application of Occupational Health and safety measures in the workplace 100
ORGANISATIONAL SKILLS INCLUDING PRIORITISING & MEETING DEADLINES 1
High level of organisational skills and the ability to prioritise work to meet strict deadlines – example one 101
Good organisational skills and the ability to maintain confidentiality 103
Demonstrated organisation and time management skills and the ability to work independently when required 104
PERSONAL SKILLS (INITIATIVE ETC)
The demonstrated ability to use initiative and be proactive 105
The demonstrated ability to be flexible, to use initiative, and a sound work ethic 107
Ability to maintain confidentiality and exercise judgement and discretion 108
POLICY MANAGEMENT / DEVELOPMENT
Experience developing policy and providing advice on policy issues 109
PROBLEM SOLVING
Ability to analyse and develop solutions to problems 110
PROCUREMENT
Knowledge and understanding of Government procurement policies and contemporary procurement practices 111
PROJECT MANAGEMENT
Experience working in a project management environment, managing multiple initiatives 112
Project management experience 113
The ability to produce project schedules and plans 115
RISK MANAGEMENT
Experience managing risk in a project management environment 116
An understanding of risk management principles and practices – example two 117
SOCIAL WORK
Previous experience (including volunteer &/or work experience placements) in the fields of social work, child development or child protection 118
STRATEGIC INFLUENCING
The ability to influence management and stakeholders to achieve required outcomes 119
SUPERVISION
Ability to effectively supervise staff and to contribute to staff development 120
The ability to plan workloads, organise resources, control progress and lead others 121
Supervision skills, including the ability to effectively lead a small team 122
TEACHING / LEARNING & DEVELOPMENT
Record of successful teaching experience and curriculum implementation 123
Demonstrated ability to develop training, assessment and delivery plans to suit individuals, groups or workplaces 125
The ability to deliver learning and development programs 126
TEAMWORK
Demonstrated ability to work in a team-based environment 127
Ability to work as an individual and/or in teams 128
TOLERANCE FOR STRESS
Willingness to work in a stressful environment, with proven techniques and the ability to manage stress levels 129
WORKING AS AN INDIVIDUAL
The demonstrated ability to work autonomously as an individual, with limited supervision 130
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